1. Digital Subscription Memberships (Non-Refundable Once Activated)
BuddyPartner provides digital real-time calling and companion matching infrastructure. Once a membership (1 Month, 6 Months, or 1 Year) is purchased and activated on your account, the real-time server bandwidth and matchmaking capabilities are provisioned immediately. Therefore, activated memberships are non-refundable and non-exchangeable except where mandated by statutory law or official store policy.
2. Purchases via Google Play & Apple App Store
For purchases made via Google Play In-App Billing or Apple In-App Purchase:
- Store refund policies take precedence.
- To submit a store refund request, visit Google Play Order History or Apple Report a Problem.
- If a store refund is granted, the corresponding subscription membership duration will be revoked automatically from your account.
3. Technical Billing Errors & Glitches
If your payment was debited from your bank/card/UPI but the subscription membership was not credited in the app due to network disruption:
- Step 1: Wait 15 minutes and restart the BuddyPartner mobile application.
- Step 2: If the membership remains inactive, forward your registered mobile number, payment transaction ID, and bank debit proof to support@buddypartner.in.
- Step 3: Our team will verify the payment ledger and activate your membership manually or issue a full refund within 24 to 48 hours.
4. Impact of Account Bans for Misconduct
If an account is terminated or permanently banned due to a verified breach of our Terms of Service, Community Guidelines, or anti-nudity/harassment rules, any remaining validity on active subscription memberships is immediately forfeited without entitlement to any refund.
5. Billing Support Desk
For any billing inquiries, unrecognized charges, or payment reconciliations, contact our billing desk directly at support@buddypartner.in before initiating bank chargebacks so we can resolve the issue swiftly.