Privacy Policy

1. Information We Collect

We collect only minimum information necessary to authenticate accounts, establish low-latency real-time voice and video connections, and process subscription memberships:

• Profile Information: Registered mobile phone number (verified via WhatsApp OTP), display name, date of birth (for strict 18+ verification), gender, preferred conversation languages, and avatar representation.
• Technical & Telemetry Data: Device model, OS version, client network type, IP address, socket telemetry, and performance/crash logs.
• Call Metadata: Timestamps of initiated calls, duration of calls, network connection quality, and user reporting tags.
• Subscription Transaction Data: App store order IDs, timestamps, and membership validity duration receipts (e.g. Google Play In-App Billing). We NEVER collect, process, or store credit card numbers, CVVs, or UPI PINs.

2. Live Audio & Video Call Privacy (Zero Recording Guarantee)

Unrecorded Real-Time Streams: Your live audio and video calls are transmitted directly or via ultra-low-latency WebRTC edge nodes powered by Agora.io.

• We do NOT record, monitor, store, or wiretap live video streams or audio conversations between users under standard operational mode.
• Screenshot & Screen Recording Shield: The BuddyPartner mobile application implements platform-level screen recording and screenshot prevention mechanisms on supported Android and iOS devices.

3. Account Authentication & Security

We use verified WhatsApp OTP delivery providers (such as MSG91) to authenticate your registered mobile number. All API requests and socket communications are encrypted via TLS/HTTPS 256-bit encryption in transit and securely partitioned in isolated cloud clusters.

4. How We Use Your Data

Your data is processed strictly for the following operational purposes:

• Matchmaking & Connections: Pairing you with active buddies based on language, preferences, and availability.
• Trust & Community Safety: Investigating reports of inappropriate behavior, preventing harassment, and enforcing permanent device bans for violators.
• Membership Fulfillment: Managing subscription validity windows and restoring purchases.
• Service Reliability: Debugging connection latency and optimizing WebRTC media transmission.

5. Third-Party Infrastructure Providers

We share limited operational telemetry with reputable global infrastructure providers:

• Agora.io: Real-time audio and video communications cloud.
• Google Play / Apple Store: Payment gateways handling in-app purchases.
• MSG91: Secure WhatsApp OTP authentication gateway.
• Firebase / Google Cloud: Secure notification routing and cloud hosting.

We NEVER sell, trade, or rent personal data to third-party ad networks or data brokers.

6. Data Retention & User Rights (DPDP Act, 2023)

Under Indian data protection laws, you retain full rights over your data:

• Right to Access & Rectify: Review and update your display name and preferences at any time in the app profile settings.
• Right to Erasure (Account Deletion): You can permanently delete your account and all associated profile records directly within the mobile app or via our public Account Deletion Request Portal.
• Purge Timeline: Once requested, all active profile records and identifiers are permanently purged within 7 calendar days, except for statutory financial and tax transaction invoices retained as required by Indian law.

7. Grievance Redressal Officer Contact

In accordance with Information Technology Rules, 2021, our designated Nodal Grievance Redressal Officer is available for any privacy inquiries, data deletion requests, or grievances: